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COVID-19: Updates to the Singapore inbound policy
Last update: 4/3/2020
updates to the Singapore inbound policy
We understand your concern during this COVID-19 situation and are doing our best to ensure the safety of all sellers and associates. As such, we have put together some commonly asked questions regarding the Singapore inbound policy.

Below are recent questions we've received from sellers like you that may be helpful:
  1. Is there a change in the Inbound and outbound policy for SG marketplace?
    • In an effort to keep our associate’s safety as a top priority, the Singapore fulfillment centres will be implementing social distancing rules as of 3/31/2020. For our selling partners, this means that Amazon Singapore will not be handling any ASINs which weigh more than 20kg. These units require team lifts and associates are not permitted within 2 metres of each other during this time. This restriction will be placed on units coming through inbound and for handling outbound customer orders. We are continually assessing the situation and will communicate any changes as appropriate.
  2. What is the process to deliver shipments to the FC?
    • Carriers/Sellers do not need to book appointments if the delivery truck has less than 15 loose parcels. If there are more than 15 parcels, then book an appointment in Carrier Central. Please follow inbound timings: Mon-Fri 8:00 to 17:00. Lunch hour 12:30-1:30pm (no non-appointment deliveries during lunch hour).
    • For LTL, or small parcels > 15 parcels, Carriers/Sellers need to book appointments on Carrier Central.
    • Do note the preferred method for delivering any shipment is to book an appointment via Carrier Central.
  3. What is the inbound receiving SLA?
    • Most products will be received within 14 days after the entire shipment has been scanned at an Amazon fulfilment centre. However, some shipments can take longer to complete if issues are encountered during the receiving process or if products are reshipped to other locations in order to store them closer to customers. For more information on reconciling your shipment, go here.
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